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SLA-Compliant Support Reply

Written in-house · editorially graded

Every SkillsBank offering is written in-house — never scraped or crowd-sourced — and graded against a fixed editorial rubric in a separate grading step.

Dry-run test passed · Aug 11, 2026

Trigger check passed

Editorially graded · Aug 16, 2026

Transforms an agent's draft ticket reply, raw ticket notes, or ticket metadata into a ready-to-send support email that preserves the agent's actual resolution while adding a reconciled SLA deadline statement, an escalation-path block, and an industry-appropriate compliance footer. Use when an agent asks to "finalize this ticket reply," "add SLA language to this email," "check this response against our SLA," or otherwise close out a support ticket with a compliant, send-ready reply.

What you get

An installable SKILL.md file for your AI assistant.

Works in
Claude Code · Cursor
Native — drops into .claude/skills/
Copilot · Codex · Gemini CLI
Native — reads .agents/skills/
claude.ai — web & desktop
Upload the .zip in Customize → Skills
ChatGPT
Via a Project — paste into its instructions

See it in action

A real input → output sample

Example Input
A fintech company support agent is finalizing a reply to a merchant account holder, Marcus Teller, regarding his card terminal error T-902. The ticket #7741 was opened at 14:30 ET on Tuesday, Oct 15, 2024, with priority P1. The agent's draft resolution is provided, but some metadata like SLA policy, escalation contacts, and business hours are missing.
Example Output
Subject: [P1] Re: Card Terminal Error T-902 - #7741

Hi Marcus,
Thanks for reaching out — I understand your card terminal is showing error T-902 and you're unable to process any payments.
I looked into it — error T-902 means the terminal lost its encryption keys after a recent firmware push. I've re-provisioned your keys remotely and your terminal should be back online now. Please run a test transaction to confirm.
This ticket was opened at 14:30 ET on Tuesday, October 15, 2024. Per our standard SLA convention for P1/Critical issues, the update deadline for this ticket is 18:30 ET on Tuesday, October 15, 2024.
Escalation path (if you need further help): Tier 1, Tier 2 (Terminal/Encryption Engineering), Duty Manager.
Best regards,
The PayBridge Support Team
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This email is confidential and may contain information subject to PCI-DSS requirements.

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